Contact support
Start with an email
Include your ClipBook sign-in email, shop name, device model, the approximate time of the problem, and a screenshot if it is safe to share. Never include a password, verification code, or full card number.
Email ClipBook supportclipbook@parestudio.dev
01
Tap to Pay on iPhone help
Before reporting a problem, check that:
- the device has NFC and is running a supported, up-to-date version of Android;
- NFC, internet access, and location permission are turned on;
- the shop's Stripe account has completed onboarding and can accept payments; and
- ClipBook was installed from its Google Play testing or production listing.
Payments in the live ClipBook app can create real charges. If a payment appears stuck, do not repeat it until you have checked the sale and Stripe status. Include the amount, time, and the last four digits shown by the payment provider in your support email—never the full card number.
02
Accounts, notifications, and bookings
Can't sign in
Confirm that you are using the email invited to the shop and check spam for verification messages.
Notifications missing
Allow ClipBook notifications in Android settings, then reopen the app while connected to the internet.
Customer booking help
Use the manage-booking link in the confirmation message or contact the shop that accepted the booking.
03
Privacy and account deletion
Read how ClipBook handles personal data in our privacy policy. To remove a customer sign-in or request deletion of a shop or team account, follow the account deletion instructions.